Hefty penalty for Camden letting agent who failed to comply with client money protection regulations

Thursday, December 8th, 2022 - Camden Council

Penalty notice for Camden landlord

A landmark fine has been issued to a Camden letting agent after a London Trading Standards led investigation found the company had failed to comply with regulations in place to safeguard tenants and landlords.

The tribunal found, beyond all reasonable doubt, that Carter & Reeves Limited were in breach of the Client Money Protection (CMP) Regulations which require property agents belong to a CMP scheme. A penalty of £24,000 was upheld against the agent.

Tribunal Judge, Alexandra Marks CBE ruled, “On the basis of my findings, it is clear that during the relevant period there was no protection of client money in place as required by the legislation for the assurance of the public. This failure to protect client money could have resulted in financial harm to those entrusting their money to Carter and Reeves.”

Regulation 3 of the CMP Regulations makes it a requirement for any property agent holding client money to belong to one of the six client money protection schemes.

Judge Marks noted that since Carter & Reeves Ltd.’s membership of an approved client money protection scheme relied on the membership of director, Mr Draper, once he had ceased to be a director of Carter & Reeves Ltd, the company no longer belonged to that (or any other) CMP scheme.

She concluded, “Agents are running a business and are expected to be aware of their legal obligations, and the true status of each of their directors.”

From April 2019, letting agents have been required by law to belong to an approved Client Money Protection (CMP) scheme to ensure that tenant and/or landlord money is protected should the business become insolvent. Failure to comply with this requirement can carry a maximum penalty of up to £30,000.

Furthermore, letting agents have a duty to publish on their websites and in their offices their CMP certificate, evidence of membership of an approved redress scheme and specific material information that tenants are to be made aware of prior to entering a contract. Failure to do so can each carry a maximum penalty of up to £5,000.

London is home to thousands of letting agents handling client money every day, so any significant level of non-compliance with the law could leave significant sums of tenant and/or landlord’s funds at risk.

Don Silcock, Chair of London Trading Standards Lettings Group, commented:

It is reassuring to see the vast majority of penalties being upheld against London letting agents, as Tribunals continue to take a firm line for non-compliance, as reflected in the level of penalties imposed.

Funding from the Department for Levelling Up, Housing and Communities (DLUHC) has enabled London Trading Standards, working in partnership with the National Trading Standards Estate and Letting Agency team, to regionally coordinate enforcement of letting agents and CMP regulations; successfully improving compliance levels across London and ultimately protecting millions of pounds of consumer’s money.

There are currently six government approved client money protection schemes operating in England. All agents that hold client money, even if just for one day, must belong to one of them. Links to all six scheme providers can be found on the website.

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